Product Assistance
Customer Service
For customer service assistance for inquiries other than online orders, contact customerservice@cuisinart.com or call 1-800-726-0190.
To better serve you, our Cuisinart Representatives are available to answer your calls Monday to Friday, 8:00 AM – 10:00 PM EST and Saturday & Sunday, 9:00 AM – 5:30 PM EST.
Outdoor Grilling
Please email outdoors@cuisinart.com or call 1-866-994-6390 for questions regarding Cuisinart Outdoors. To best serve you, our Cuisinart Outdoors Representatives are available to answer your calls and live chats Monday to Friday, 9 AM - 5 PM EST.
Please Note: The Cuisinart Easy Connect Mobile App has been officially retired and is no longer supported or available for use. This change affects the following models:
- GAS0356AS Twin Oaks Pellet and Gas Grill
- SMK0036AS Woodcreek Pellet Grill
- SMK1021ASO Bristol Pellet Grill
- SMK2036AS Oakmont Pellet Grill
- CGWM-080 Clermont Pellet Grill & Smoker
- CBT-100/CGWM-043 Bluetooth Easy Connect Thermometer
While the app is no longer available, these products continue to operate fully and safely using their onboard controls and features. We appreciate your understanding and are committed to supporting your grilling experience in every other way.
For additional information or support, please contact our customer service team.
Other Inquiries
Public Relations
Members of the MEDIA please use the following email link to request information regarding the company or specific products.
Product Manuals and Support Documentation
Product Development
If you have any suggestions regarding new products or features you would like to see on existing Cuisinart® products, please forward them utilizing the following address.
Marketing Department
If you have questions regarding marketing brand email us at the following address.